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Privacy Policy

This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the Web pages, newsletters, and opt-in announcement lists owned and operated by House of Ladders. House of Ladders includes all Web sites and certain other Internet media properties hyper linked from the House of Ladders main Website. We will not collect any personal information about you when you access our Web site unless you choose to provide that information to us.
Should you provide your personal information to us, either by placing an order online through this website, requesting a proposal, emailing us or otherwise contacting us, we will use your personal information for internal purposes and for sales solicitations initiated by our company only.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data. Log files are not tied to personally identifiable information. 

Site Security
All House of Ladders employees take your personal information very seriously. All employees must learn and obey our security policies. We have also installed and implied our site with an SSL encryption. 
We do not collect or have access to your credit card number. Your credit card information is handled by Authorize.Net, one of the leading internet credit card processing companies. They then interact with our bank directly. For information on Authorize.Net visit the following link

When you place an order, we use the information you provide us to process your order. We will also send you an e-mail message informing you that your order has been received. Additionally, we may need to contact you via e-mail or phone if we have other questions or need information regarding your order.  We do not rent, sell, or share any personally identifiable information we collect to or with any unaffiliated third party without your consent.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password. 

If you have any questions, comments or concerns about our privacy policy please contact us at 1.800.334.6909.

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