Support Policies

Return Policy

Your satisfaction is our mission. Placing an order with our company or on our website signifies that you agree to the following return policy. Qualifying products may be returned within 14 days of shipment by prepaid freight or postage. In order to return any item you must call us at 1-800-334-6909 to obtain an authorization (Return Merchandise Authorization) RMA. Any packages without return authorization numbers will be refused. Returns must be in brand new condition and have all packaging and orginal contents included to be in resalable condition. No credit will be given for items returned after 14 days of receipt, or not in NEW-SALEABLE-UNUSED condition with all packing material included.

If you return your order, you will be charged shipping, if package was shipped under a free shipping promotion, actual shipping & handling charges will be applied. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns. We will pay for the shipping back to you on a replacement for a defective item, defective items are extremely rare.

Please clearly mark the RMA (Return Merchandise Authorization) on the outside of your return next to the shipping label. Please include a copy of your invoice and clearly indicate the reason for your return. Returns will not be processed without a RMA (Return Merchandise Authorization) Number and documentation including order number, address and reason for return. Certain orders and products may not be returnable, refundable, exchangeable and are final sale. We will contact you and let you know prior to finalizing your order if it contains this type of item. RMA (Return Merchandise Authorization) numbers are good for 14 days.