Shipping Policy

Products are shipped F.O.B. shipping point with freight costs and handling fees paid by House of Ladders and are charged to the customer. Certain products may require special freight charges due to weight, size, or special handling requirements. C.O.D. shipments are not permitted. Other terms and conditions may apply for export orders, hazardous materials, special handling or shipments delivered to a freight forwarder within the contiguous United States. Any extra charges incurred for additional services, such as customer's carrier, residential delivery, or special handling by the carrier, must be paid by the customer. Title and risk of loss pass to the customer upon tender of shipment to the carrier. Product that is damaged in transit must be refused or signed as damage received product.  Customers must file claim with the carrier if the product is not inspected upon delivery or freight damage is not indicated on the carrier’s paperwork upon receiving product. 

If you have any questions, comments or concerns about our shipping policy please contact us at 1.800.334.6909.

Return Policy

Your satisfaction is our mission. Placing an order with our company or on our website signifies that you agree to the following return policy. Qualifying products may be returned within 14 days of shipment by prepaid freight or postage. In order to return any item you must call us at 1-800-334-6909 to obtain an authorization (Return Merchandise Authorization) RMA. Any packages without return authorization numbers will be refused. Returns must be in brand new condition and have all packaging and original contents included to be in resalable condition. No credit will be given for items returned after 14 days of receipt, or not in NEW-SALEABLE-UNUSED condition with all packing material included.

If you return your order, you will be charged shipping, if package was shipped under a free shipping promotion, actual shipping & handling charges will be applied. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns. We will pay for the shipping back to you on a replacement for a defective item, defective items are extremely rare.

Please clearly mark the RMA (Return Merchandise Authorization) on the outside of your return next to the shipping label. Please include a copy of your invoice and clearly indicate the reason for your return. Returns will not be processed without a RMA (Return Merchandise Authorization) Number and documentation including order number, address and reason for return. Certain orders and products may not be returnable, refundable, exchangeable and are final sale. We will contact you and let you know prior to finalizing your order if it contains this type of item. RMA (Return Merchandise Authorization) numbers are good for 14 days.

If you have any questions, comments or concerns about our return policy please contact us at 1.800.334.6909.

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